From Tickets to Conversations: Upgrading Customer Support with Gladly
Customer support is one of those areas where the toolset shapes not just agent efficiency, but the entire quality of the customer relationship. When the CS team at one of…
AWS SNS – What You Should Know About it + a NodeJS Implementation
Image by unsplash Hi there! In the past few weeks I've been working on the backend of a mobile chat application, or, what I like to call WhatsApp 2. The…
